This weekend Mariel, her sister, and I went up to the Ikea in Emeryville to buy some new furniture. I was really excited because it was going to be only my second or third time in an Ikea, and my first time actually buying things. We got there around lunch time, and started making our way through the maze of chairs, beds, and lamps. Per the instructions, we found the items we wanted, and wrote down the section of the warehouse they were in so we could pick them up. This part of the process was fine, if not a bit crowded and chaotic.
However, I was soon to realize that drawing closer to the warehouse was much like drawing closer to Hell. Things just start getting worse and worse, until you finally reach the bowels of the warehouse, only to be set on fire and have your eyes gouged out with hot pokers.
The small items and lighting area is Ikea Purgatory. It’s not quite Hell, but something is definitely wrong. People wander around aimlessly, looking lost and confused, and usually remain their for quite some time. While we were there, I was nearly run over by a shopping cart, and witnessed a man calling another man an asshole in front of his wife and two young kids. The lucky ones escape Ikea Pugatory and emerge pure and saved into the light of the real world. However, the vast majority of people in Ikea Purgatory are destined to end up in the warehouse: Ikea Hell.
We stood in the line to get our pushcarts, and weaved our way through the aisles to pick up our items. Just getting around the warehouse area took twice as long as it should have because a lot of people thought it would be a great idea to leave their pushcarts in the middle of the aisle. When we finally made it to the aisles we wanted, it didn’t take us long to discover that the average weight of a piece of furniture in Ikea is approximately 9,000 pounds. We were able to pick up a few smaller items, but when we tried to get my dresser and a wardrobe, the three of us together couldn’t budge them an inch. I think I saw a whole family trapped under an entertainment center box. Eventually, we gave up on the larger items, and decided to leave those until the Ikea in East Palo Alto opened.
Since we had finished picking up our items, I thought we were home free. But I was unprepared for the gauntlet that is the checkout line at Ikea. There were several lines of approximately the same length, but I noticed that there were two lanes than were labeled “Checks Only” that were a bit shorter than the rest. Since I had my checkbook with me, I decided to try one of those lines. The two people in front of me took about 15 minutes to pay for their purchases, so in the mean time, I got out my checkbook and driver’s license, and dated the check, all in preparation for a speedy checkout. I even made sure I knew where all the labels on the boxes were so I could point them out to the cashier. But when it was my turn to pay, the cashier saw me holding my checkbook and said, “Oh, you don’t have to use a check. If you use a check, it will take 6 to 10 minutes to approve.” Instead of arguing, I just agreed to pay with a credit card. Finally, I was through, and as I was pushing my cart to the door, I noticed that the cashier had scanned one of my items twice, and had missed another completely. It turns out that this mistake saved me $50, so I just decided it was reparations for my time in Ikea Hell.
I swear I had a better ending for this story in my head, but I’ve forgotten it, so instead I’ll just quietly…
i HATE iKeA AND i WORK THERE
i WORK IN CUSTOMER SERVICE WHICH I LIKE AND MOST OF THE CALLS ARE OK BUT WE GET SOME MORONS CALLING UP SAYING THINGS LIKE WHERE DOES THIS PART GO AND HOW DO i DO THAT AND WHY ARE YOUR INSTRUCTIONS SO HARD AND WE ARE LIKE WHY DO ONLY MORONS BUY OUR STUFF IF YOU CANT READ DONT PICK UP A BOOK DONT CALL US BECAUSE THE PHONE IS A BARRIER AND ON THE OTHER LINE THERE IS A SMART ARSED SO AND SO WHO HAS MENTALLY TOLD THEMSELVES OUR INSTRUCTIONS SUCK WE WILL EXPLAIN IN GREAT DETAILS HOW TO DO STEP 8 ON PAGE 4 BECAUSE WE ARE DEALING WITH CONSUMERS HERE AND REALLY ANYONE WHOS WORKED RETAIL WILL TELL YOU CUSTOMERS REALLY DO SUCK THEN CLAIRE OR MARK WHOEVER REALLY WILL COME UP WITH A HANDFUL OF OTHER UNRELATED QUESTIONS ABOUT STEP 8 BECAUSE THEY CANT GET @ THE FACT THAT OUR PROUCTS ARENT REALLY SO HARD AFTERALL MORONS ARE ON THE OTHER HAND OR HOW WE GO BY THE BOOK AND THEN SOME TOFFY NOSE SLAG SCREAMS TO A DEPARTMENT MANAGER AND GETS WHAT SHE WANTS AND THEN A KIND OLD LADYCALLS UP WE CANT HOLD A RUG FOR HER FOR SATURDAY EVEN IF SHE CATCHING 2 BUSES BUT DONT WORRY I AM THERE TO SAVE THE DAY AND MAKE SURE THERE ONE THERE FOR HER WHEN REALLY OUR D/Ms REALLY DONT CARE ABOUT A RUG ALL THEY CARE ABOUT IS SITTING UP IN LEAFY SURROUNDS HEAD BURIED IN COMPUTER SCREENS AND IGNORING THE LITTLE GUY THERE THE ONE WHO GOES OUT OF THERE WAY FOR GREAT CUSTOMER SERVICE THE ONE WHO HOLD ikea BANNER HIGH AND AFTER TONITE READING WHAT i HAVE READ AND EVERYONES DISLIKE FOR OUR CRAP IT IS FALLING LOVE THE TITLES THESE TWATS GET YOU SHOULD TRY WORKING WITH THESE GUYS AND GIRLS AND THE PECKING ORDER REALLY COMES OUT THEN WHEN REALLY THEY ARE NOTHING BUT BUMLICKING CRAWLERS TO THE FAGGY BOSS BAR A FEW SOME ARE REALLY LOVERLY BUT YOU KNOW MOST ARE TOSSERS THIS %$#@WIT GUY CALLS ME TODAY CAN WE SET UP A COPORATE ACCOUNT SORRY BUT ikea DONT HOLD ACCOUNTS HE WAS TOTALLY PUT BACK BY THIS AND SAID LIKE THE WHIMP HE WAS WE WILL TAKE OUR BUSINESS ELSEWHERE
SURE THING SIR WHAT SIR DIDNT RELIZE WAS IKEA DOESNT REALLY CARE IF THEY DO THAT ITS PROFIT LAST YEAR WHATS A PAULTY $10 GRAND OR WHAT EVER THEY WANTED ONE FOR YOU SEE WE LAUGH AT MORONS LIKE THAT AND MORONS WHO GO OFF WHEN SOMETHINGS NOT IN STOCK REALLY MAJOR WAKE UP CALL NEEDED IF THEIR LIVES REVOLVE @ A PARTICULAR COFFEE TABLE IN BEECH AND ALL WE HAVE HAD FOR THE LAST 3 MONTHS IS BIRCH AND THEY HANG THE PHONE UP ON US CALLING AS RUDE NAMES I CANT MENTION OH WHAT A HOOT THAT IS TO GET A DIRTY LADY WITH THICK ACCENT SHOW HER TRUE COLOUS HEHEHEHEH TA 2 ALL MY FELLOW ikeaians LOVE YA WORK TO ALL THE CUSTOMERS OUT THERE THAT BOTH SUCK AND BLOW AT THE SAME TIME AND YOU KNOW WHO YOU ARE I SAY FARWELL WITH A THREE FINGERED SALUTE AGAIN hehehehehe BUNCH OF MORONS
punctuation is fun!
You suck you IKEA ass wipe! The customer doesn’t understand how it goes together idiot! You sound like a typical IKEA bully! The majority of IKEA coworkers are perfectionist robots following orders and the rest are bullies giving orders! I worked at IKEA for nearly five years and it is not a good place to work! The managers and coworkers bully those who are not little robots. They also bully customers who are not little robots! It takes some skills to assemble the furniture! I have seen skilled builders at IKEA break the furniture at times so what do you think a customer will do! The simple answer is BOYCOTT IKEA! It is a bully culture who really doesn’t care about coworkers or customers! You are a prime example of this Mr. Customer Service! BOYCOTT IKEA OUT OF BUSINESS! Like the customer service bully wrote IKEA doesn’t care it made billions selling you cardboard furniture. Stop the bullying BOYCOTT IKEA!!!
DAVE FROM ABOVE YOU ARE RITE AND ROCK WITH YOUR WORDS OF WISDOM TO BE A MANAGER THESE DAYS IS TO HAVE NO BALLS AND CUSTOMERS REALLY DO SUCK SEE YOU HAVE HEARD IT FROM MORE THEN ONE IKEA CO-WORKER
Ikea Human Resource gave to Co- Workers sucks all the time to treating not right.
that’s why We don’t like you !!
This is funny if you if you work for IKEA
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Another funny pic
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I agree IKEA is a scam. I’ve been to 7 different stores and they are all the same..by the same i mean they all treat their employees like shit. I have never had such poor employee relations and human resourse experience. They are sooo rude and won’t even return your phone calls or in a friends instance..mail your last check to you!! All i have to say is if your a customer and not any employee count your lucky stars and remember we have no employee relations and shit rolls down hill. Of course we’re rude, management sucks!
and oh yeah, if you are stupid enuff to enjoy those meatballs, or shop on a weekend that is your own friggin fault you flaming itiots!!!!
I placed my original order for the Rationell waste sorting system, consisting of 2 bins, with 2 lids, and a slide out tray that both bins fit in to. All items cofirmed in stock at time of ordering. Yet it took 8 days for the shipment to even leave their distribution centre. Okay, fine, whatever.
However, the slide out tray arrives broken. The morons who packed it threw in the rails that the tray slides on, which are really heavy, fairly large metal rails, without wrapping or protecting them in any way from the tray, which has thin little plastic tabs on the bottom, which are fairly delicate. Still,they probably could have arrived intact, if the stuff had been properly packaged.
Instead the stuff travels a few thousand kilometers, being jostled about, as is expected, and the rails are constantly bashing these plastic clips the whole time. Of course, the tray arrives with the clips broken off, and therefore it is useless – can’t be mounted on the rails.
I call to make a claim, and the customer service rep, who is certainly polite enough, says “we don’t want to pay to ship something back to ourselvs when all we’re going to do is throw it out when we get it back, so , if you can e-mail us pictures of the broken item, we’ll just send out the replacement”. So, I e-mail the pictures, the SAME DAY, and wait for something to happen.
I don’t receive any kind of confirmation that they have received the pictures, so I call 4 days later to check on the status of my claim. The guy I talked to told me that they did receive the pictures, and that there was a comment on the file to call me the following day with the waybill number for the replacement order. Okay, cool.
So, the next day comes and goes, and I don’t hear anything. I give it the rest of the day, and call later on the day after that to check up on things. This guy says, let me just calculate the shipping charges for you. Hold on, I tell him, this is a no charge replacement for an item that arrived damaged, there shouldn’t be any charges. So he tells me that he can’t help me, and that I have to contact a different department, and that I will have to wait another 15 minutes on hold. I have no more time for waiting on hold, so I decide to try again the next day.
The next day, the person tells me that while the pictures were received 4 days after I actually e-mailed them (in other words, it took them 4 days to open the e-mail), they have many, many other processes to complete, like getting the order paid for, before they can ship it to me, therefore it is nowhere near ready to ship, and they show no record of anyone having a memo to call me with the waybill number on Wednesday, like I made it up or something. I ask why I should be waiting for it to be paid for, as they are the ones responsible, and they should just be sending it out, since I’VE already paid for it once.
Well, that’s not the way it works, and they mention something about Purolator Courier. I point out that in the letter I sent with the pictures, I stated that the reason the item was damaged was due to the poor packing job they did. They of course don’t want to hear this, since they want Purolator to pay the damages for their own stupid Ikea shippers who don’t know who to package something.
They tell me they’ll do their best to rush it and it should get processed that day. I call again the next day to see if that actually happened, and of course it didn’t. Now I have to wait over a weekend. I even give them an extra day, and don’t call again until Tuesday, only to be told that there is still no waybill number for my order being shipped.
They say that it has been picked, but hasn’t been shipped, which might or might not happen today, but if not today then tomorrow. “So. I should guaranteed have the waybill number tomorrow” I ask. No, I’m told, they can’t guarantee anything. i point out that it is now 24 days since my original order, and that even though they have my money, I don’t have all of my product, even though it was all available at the time I ordered, and that they state it shoud take 8 days from the time I place my order to the time I get it using Purolator shipping. They want someone else, like the courier to pay for their mistake, and really don’t care how long it takes the paying customer to get what they paid for.
They cannot tell me when it will leave, they cannot explain why it is taking so long, and they refuse to make any apologies for their error in the first place. Then they make comments to the effect that they are doing me a big favour by sending it out without me having to send it back. They aren’t doing that for me, they are doing it for them, because that is what is cheaper. Okay, great, I’m all for cost efficiency, but don’t throw it back at me like it’s some wonderful thing you did for me.
All they’ve done for me so far is take my money and piss me off. I have rails with no tray. I’m out the money, and have no idea when I’ll ever see the stuff. They say that they are really busy with NEW orders – ie, can’t be bothered to worry about the customers whose money they already have. I asked what wil happen if, and when I ever receive the replacement order and it arrives damaged too. The same process, no apologies, no expedites, waste the customer’s time trying to blame it on the courier, complete their “investigation”, etc.
They have confirmed every fear I ever had about ordering from them. I ordered some ceramic stuff from JC Penney, and it arrived in Canada from the US in 3 days, unbroken, with having to clear customs and all that other crap, and the whole process cost $6.95 in shipping and duty.
Ikea can’t send it within Canada within 3 weeks. The Ikea stuff weighs alot less than the JC Penney stuff and costs $18 to ship, and they can’t even pack it to arrive in one piece.
So far they’ve done nothing to make me ever want to do business with them again.
This is a good one
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To all of you who claim to work at Ikea, who completely blame the customer for all of the comlaints listed here, I must say, you certainly deserve to work there.
Reading all of your comments, it is totally clear from your writing that you are all a bunch of illiterates who cannot even put proper sentence or complete thought together. Have you even completed junior high? You are not even qualified to get a job wiping the asses of drooling senior citizens in a nursing home. Therefore, Ikea is the perfect place for you.
You represent their crappy quality and even crappier customer service (or lack thereof) policies perfectly.
I thought I’d give you the benefit of the doubt, and tried to read your comments, to get your side of things. In most cases, it was en extremely painful process.
This will be my only comment on this site, as I refuse to waste any more time on people with such astounding vacuousness. Go back to school so you can get a real job, and then maybe you’ll understand what the rest of us are complaining about.
Find out what the I-K-E-A really stands for
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There are plenty of IKEA jokes here -
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I work at Ikea and these comments show a lack of understanding of the company. The complaints about the quality of the product are completely out of line, if the quality was as poor as people claim, Ikea would be out of business. Someone else would provide the quality you claim that Ikea lacks, and take over Ikea’s market. You cannot survive in the market if you do not provide value to the consumer. Ikea is over 50 years old, it is one of the largest retailers in the world, apparently we have been fooling people all over the world for decades and none of our competitors have caught on either. As for the customer service, there are two points to be made. The service level at Ikea is driven by the German model, which is Ikea’s #1 most successful market. When Wal-Mart went into Germany, they had to get rid of the front door greeter, and the practice of talking to every customer who walked within ten feet of a worker, because the feedback from the German consumer was they hated the attempt to personally connect with the customer. Ikea is a self serve concept, and is staffed accordingly. The concept will eventually adjust to the North American model of customer service when Ikea gets bigger in the US. The second reason behind Ikea’s customer service is that the company is driven by a mandate of low costs. It’s a shocking business concept to try to run a business as efficiently as possible, but that is where the low prices at Ikea come from. At the end of the day, the savvy shopper can get excellent value from Ikea, and take advantage of Ikea’s strengths in purchasing and design. For many people, the Ikea concept is frustrating and inconvenient, so be thankful we live in a free market society where you can go to another home furnishings retailer and pay what it costs to get the quality and customer service that you expect.
Let me preface this by saying that I LOVE LOVE LOVE IKEA products. However….this weekend, which was the July 4th holiday weekend, I went to Orlando with some friends and was staying at The Fountains Resort. My friends had brought their pickup truck, but we had our RAV4 SUV. (translation – not a lot of room to put furniture in!) We ran the gaunlet of shoppers, found a king sized platform bed, nightstands, and lamps we liked, and struggled through getting the items off the shelves without crushing our feet (no small task for two 60-something year old women…). Then we went through the checkout (great customer service up to this point) and I asked about delivery of the items. I was told by the checkout person that if I had someone to take them home I could leave them for pickup on Monday. But since my friends were the ones who would have to lug these items to their truck on Monday, I thought I would investigate the cost of home delivery by IKEA.
When I found that the delivery charge for these three items was going to be $130, I told the home delivery clerk that we would pick them up on Monday. HA! He said that since we were not using home delivery to the tune of $130 they would not keep them until Monday. His explanation was that they didn’t have room to store them. I pointed out that since we were in Orlando and not at home, the delivery could not take place until Tuesday if we used home delivery. His suggestion was to return the items and repurchase them on Monday!!! When we talked to the refund people they said that our debit card would be credited ‘in a few days’ if we requested a refund. We asked to speak to a female supervisor who was most unhelpful and refused to keep the items for the two days until Monday. So….we carried the bed to our third floor suite at The Fountains one box at a time, and then down again today one box at a time.
Let’s just say my first experience with shopping in an IKEA store will probably be my last….too bad, considering I really do love their stuff.
First of all, I completely understand the concept of a self-serve warehouse environment in exchange for low pricing. What I can *not* understand is the concept of throwing money into a purchase with the expectation that if it doesn’t work out, that’s just my tough luck, because I was dealing with a company whose products are inexpensive. A company still needs to be able to provide services to correct for situations where the process doesn’t go according to plan. This is Ikea’s major downfall. In my case, an item arrived damaged not once, but TWICE, due to poor packaging, and it was extremely difficult to find anyone willing to take responsibility for correcting the situation. It should not be this way. This is clearly not an issue with the quality of the merchandise, but with the quality of the people who have been hired to do a job that many of them seem totally incapable of doing.
I agree with this completely. I bought a sofa recently and one of the parts arrived broken. More than a week later and numerous conversations with what can be aptly described as uninterested and not helpful customer service, they deliver the broken part. Except it was the wrong one. I immediately called again for the umpteenth time and despite my order being “expedited”, have been told that I may be waiting about another week. What a joke.
There are just minimum standards that you expect and which cannot be waived away with the “low prices”, “self service” gimmick. Both times the fault has been completely IKEAs and unlike any other company which would take steps to remedy the default, all you’re met with is slow and unresponsive customer service.
A company does not have to be able to provide services for situations where the process doesn’t go according to plan if it continues to be profitable. If this was a “major downfall” for Ikea, Ikea would go out of business. There is no doubt that in a small percentage of the customers we deal with, things can go incredibly wrong. This is a simple reality of the law of large numbers. Ikea has over 200 million customers per year, an ever growing number. The vast majority have no problems whatsoever. Poor packaging is a quality issue, from the level of the supplier which is likely to be located thousands of miles away and is not structured to take care of the customer like a Sony or Nike. Packaging quality is an issue that is communicated by the store to the supplier, it is not addressed at the store level. If packaging was the problem, the item should never be shipped, and sold only from the store. The ability of front line people to take responsibility and solve issues that originate much further back in the organisation is as limited at Ikea as any other organisation of its size and complexity. No doubt the people you dealt with could not provide satisfactory service within the policies and procedures of the organisation, and they didn’t take initiative to create a solution, which is part of Ikea’s culture. The chief constraint as always is cost, and the people you deal with are not to be faulted for the organisation’s famous and frustrating cost driven mentality in this and every other area. I go back to my premise that if Ikea is as bad as you and others say, it should be relatively easy to copy the Ikea concept and simply add in better customer service and improved product and packaging quality, and put Ikea out of business.
I recently worked at ikea until i got “terminated” for drawing a freaking sheep.
ITS A MOTHERFUCKING SHEEP.
and i had finished all my paperwork and was waiting for more.
If any of you see luckass at IKEA logan..
spit on him for me.
he is a nazi, sleaze and lyer.
he even met his current knocked up girlfriend at the interview!
and suprise suprise.. she got the job.
he still flirts with everyone else though.
delfina, i hope you’re reading this.
The staff room is just a windmill for rumours but the thing is… you ask the people about weather the rumours are true.. and they always are.
trust me when i say this..
everyone sleeps with everyone there.
how do you think they made the special sause for the swedish meatballs?
Don’t get me wrong, I used to be a big fan of IKEA. And I really like thier style. Granted, its not the best quality but you get what you pay for.
Why I now HATE IKEA is due to our last visit there and the NON-self serve section… you know, that second line you have to wait in for the workers to bring you your stuff that you already paid for? And I hate thier “stock checking” system – or lack there of… and the fact that even though you “reserve” an item and “pay” for the item, it is not garuanteed in stock!
Here’s the deal. We had went to IKEA Elizabeth (NJ) on an albeit VERY busy night, where the second line wait turned out to be 3-4 hours behind. Yes, we paid for an item and then proceeded to wait for NEARLY 3 HOURS only to have them come back out and say that it was OUT OF STOCK! And while waiting, amounst the most upset crowd I have ever seen, there were people who had been waiting over 4 HOURS! Some people got off easier only becuase “their stuff was easier to reach.” (like 30 mintues) But then there was a family that bought a whole new kitchen, and becuase thier order was more complicated, they were being punished for it – even though they just spent a s-load of money. They were there just waiting and waiting and waiting, after they already paid, for over 4 hours.
IKEA, you pay cheap! you pay twice!!
Ikea in Edmonton, Alberta Canada is the worst one–I bet all those motherfucking employees in the above comments work at the Edmonton Ikea.
In fact as I have just come from another trip from Ikea Edmonton to return my original purchase (the dumb fucker helping me unload the King size mattress I bought and they somehow fucked up–dropped it in the mud, as he was lifting it off my truck)..I know for a fact—that the Edmonton Location must be a training ground for all the IKEA employees—new story–years ago I dropped my kids off at their fucking ball pit and picked them up 30 minutes later–the attendants were pissed at some other brats and yelled at all the kids and made them watch a movie–they seperated the children by age and would not allow siblings to sit together–this must be their recruitment process. I complained after my children ratted out the attendants and was sent (drumroll please…………2 Free Meals at the Crappy Ikea Cafe…what the fuck is that? I told the brainwashed Ikea bitch to shove them up her ass…and then…she still sent them to me and a coloring book for my kids to share. Holy Fuck they are dense. Ikea—it Swedish for terroism
Well Charlotte NC has the honor of getting a freakin Ikea junk store. The store has purchased the land and the city is required to build an access road to the store. More tax money blown for this upscale flea market. The local news recently showed the grand opening in Atlanta where morons camped out for three days to await the opening. Three god damn days! What the fuck. Anyway, if this happens here I will be praying for the roof to collapse. It is unfortunate that this place has to burden this city with its junk. I have friends from Sweden too, I want to slap them in the face whenever I hear the word Ikearea. Just another junk box store. Cant wait, cant freakin wait. Oh and to you dumbass people that bitch about customers, get a real job if you have a problem. I worked for Bad Buy back in the day and dumbass customers came with the territory, so deal with it or quit, bottom line.
For all the dumb asses sticking up for Ikea, how the hell do you like those Swedish wannabe fuck asses, fucking over hard working Americans. I just bought a fucking Wardrobe for my wife and followed the pictures to a tee. Thing collapses. Take it to return same fucking day, and the manager says I should have put the back on before standing it up. I show him the picture and the back is like the last item on the list. No money back, out 250 for a piece of shit. The funney thing was, the back was like made out of cardboard, anyway…
If you check your receipt from IKEA it says that their return policy is that they will accept back within 45 days if it is in the orinigal package UNOPENED and with the receipt. UNOPENED????
If you check the web site it now longer says anything about Satisfaction Guaranteed? I guess if you by something and leave it in the box and without opening it they will accept it back. Not much of a return policy. Actually it is a fake. When you walk into the store they have up a large sign that says SATISFACTION GUARANTEED WITH IN 45 DAYS. That is simply not true according to their receipt and web site. I bought $5000 kitchen and it came in over 120 boxes. When I attempted to return one $60 door they said I could only return it if it was in the box unopened as stated on the receipt. Since I did not keep all of the 120 boxes and had opened the box I was screwed. They need to stop saying that they have a customer satisfaction policy when the don’t. How many people buy something and then keep then keep laying around in the box for 45 days. It also took over 4 hours after paying for my order to get the goods. Oh and even though they told me everything was in stock one item was to hard for them to get to so I would have to drive back 30 miles the next day so they could get it out. Then they told me that it is my responsibility to inventory the items (over 120 boxes) to make sure they included all items. After waiting 4 hours I stpent and hour inventoring the items they gave me and found a $300 item missing. I told them it was missing and they said oh thats another item we could not get to so come back for it tomarrow. They had already told me that if I left the store without the item it was my problem. I had to request that they write on the order that I had not received the Item and they would give it to me the next day. Ok that enough about my IKEA experience. I decided not to get my new $5000 counter tops for the kitchen at
IKEA since they have NO satisfaction policy.
Funny that most of you who complain about Ikea can’t manage to spell one word correctly. It’s no wonder you can’t follow directions. You are fucked in life if that’s the case. Give it up and live in carboard boxes where your retarded asses belong.
Wow Andrea, is that the best you’ve got?
Not one actual real reason to defend this lousy company, but criticize the people complaining for something completely unrelated? You might as well have said “I bet you all have really bad haircuts/ugly clothes/acne” or something similar.
Not very mature.
Can’t say much about the bulk of their products but the Jerker desk is perhaps the greatest computer desk I’ve ever had, the add-on capabilities, aesthetics and design of this desk are flawless. The furniture is cheaper and better designed than Wal-Mart. Only retailer who makes dark/black furniture at a decent price. Not everyone in the world wants 500lb boring antique furniture. Jerker desk simply outbeats anything any office store or furniture store had to offer unless you were going into $500+ modular office type desks. I highly, highly recommend if just for that piece.
I work at IKEA and I fucking hate the place. Our computer systems are ancient, our managers are total wankers, literally tons of stock goes missing and customers travel 80 miles to our store and bite our fucking heads off because the website/customer-service line said an item was in stock when it wasn’t. T-T
IF ANY PERSON WANTS THAT WHEN HE GATEUP IN MORNING HE FELL GOOD SO IN THE NIGHT HE HAVE TO TAKE COMFORTABLE SLEEP
Ikea sucks ass! My husband and I recently had the genius idea to purchase a set of kitchen cabinets for a rental home. Shortly after ordering them we got a call from a complete stranger saying that Ikea gave them our Ikea personal file. Ikea handed out not only our home address and phone number, our kitchen cabinet order, and copies of our credit card and driver license! Fortunately the person was honest enough to return them to us. When we went in to bitch at them, the sales clerk looked at our cabinet order and looked at the diagram and realized that we were missing three cabinets and two sets of doors: one being on back order until only God knows when. Those were ordered and we were told we had to keep calling back to order the set on back order. We then received a phone call from the company that would be installing the counter tops saying we needed to pay more money and go pick out our granite slab, which is funny because we did not order granite! When all the cabinets were assembled and installed we were missing a ton of the small important pieces and oh ya
yeah i bought a magic black hat from Ikea to store my cumshots in while I do magic tricks but everything falls out when I pretend to do my levitate spell by opening up my fake pant leg on my trick jeans on yonge and dundas. Hopefully i’ll come up with some new tricks later on instead of copying motta and that idiot roberto the playboy of magic. hey how about I make my big nostrils dissapear?
Those Swedes must be fucking wizards! I mean they manage to sell shitty furniture, having bad service, yet expanding all over the world. Soon they will open at the Fiji Islands. Of course IKEA is so big and is located everywhere so there must be problems once and a while. Im a Dutch Journalist and work for ADR and we check and write about department stores which sell pieces of furniture in Europe and elsewhere. The fact is that the IKEA customers in UK , US and Germany are the most satisfied on the Globe. This means US customers are even more satisfied than Scandinavan IKEA customers!! And IKEA is Scandinavian
I hate IKEA, I really do. I am 100 percent convinced that they spend 50 percent of their time cooking up ways to make their customers lives hell, and the other 50 percent picking their asses.
Here is my IKEA experience, it’s just as bad if not worst: http://ikeablows.blogspot.com/
I love IKEA but hate Swedes. Couldnt Wal-Mart give those ass licking Swedes a bid they cant refuse. IKEA should be American and run by them. Swedes are blue eyed or hazel eyed ass holes. I wanna kill all of them. a person should wear raven black hair and having blackish eyes like me. Here in Lebanon we all hate these freaking shit hole Swedes. Do you know why? they have drawn cartoons of the Prophet and it has ridiculed every Arabic man. I wann do all in my power to kill every Swede I come across.
ATTENTION ,ATTENTION JOIN THE TOM WANKER CRUSADE AGAINST EVERYTHING THAT ISNT AMERICAN HERE IN US.
Hi Goofy what are you doing here are you some kind of demonstrator?
I work for the great Clan-leader Tom Wanker. He wants to get rid of things here in US we thought were made by Americans but it wasn
Ha hi ho ho ha . Reading these comments are funnier than watching the Ali G show. american IKEA stores must be terrible odd places. First I wanna say Im not an IKEA lover nor a hater but here in Belgium Ive never experienced those problems. Nor when I shopped in France either. I have always faced good service. I have never either bought something of poor construction. Troubles assemble them.? No, just follow the instruction. Maybe its simple as this ,the IKEA staff in USA are stupid as hell and dont know how to provide good service. Maybe they are just incompetent. After reading a lot of comment from US customers I begin to think so. Most bad comments come from US in fact nearly all. Before I always thought many Europeans had lower IQ than a donkey ass and Americans were a lot smarter. I mean you liberated us and helped us during WW II. We Europeans always mess up things and start wars and revolutions and you heroic Americans came to our rescue. Im sincerely worried. What has happened to you Americans?
Wow.
I have no problems with Ikea. I’ve bought some furniture there, what the hell, it’s cheap (and for all you who would pick Walmart over Ikea…at least Ikea’s goal isn’t to destroy every other business in the area)…you get what you pay for. And if you aren’t looking to buy cheap, then why would you go to Ikea? As for customer service, I’ve never had any problems, and I’ve returned stuff that had been opened. Probably because I’m nice to the customer service people…but what the hell…tell them they suck donkey dicks…I’m sure they will appreciate that and RUSH to help you.
Yeah, yeah…I know…I’m just a idiot, a tool, an asshole…whatever. I’ve worked retail, and I know how most people are assholes.
BTW, I live in the US. Born, raised, and likely to die here. I am appalled at the blatant misspellings that people are writing…maeks yoo luke licke ann itiod wen yoo cuntinulee mispel wurds, especally wen yoo kall tha wurkurs att Ikea idyuts.
And who says USAmericans can’t do irony?
these complaints are really lame. Just don’t go there if you don’t like it. Christ if I were you people I would slit my wrists in the tub.
these complaints are really lame. Just don’t go there if you don’t like it. Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.Christ if I were you people I would slit my wrists in the tub.
Stay away from Ikea! I have been warned before but I tried it anyway, I should have listened. If you were an Ikea fan, you would soon find out.
I purchased a couch cover at Ikea in E. Palo Alto. When I came home to put it on my couch, I realized that it doesn’t fit. I went back to the store and waited more than an hour for my number at the return/exchange counter to be called. When I put my merchandise on the counter, the customer service woman asked me if I had a pet, looking at me like I did a crime. I found out that I couldn’t return the merchandise because the package had been opened. How could I try it if I didn’t open the package? The store manager named Ulices came and I showed him that the merchandise was in great shape, never been used, not dirty, nor abused (as mentioned on the return policy) and yet, he would not take back my merchandise. It cost me $170 and incrimination.
Ikea is interested in making money not customer service. Line ups for everything, even in the middle of the week. Only when you are paying do you find out all the extra $10. charges. Then the delivery window is only a suggestion on their part. They can arrive early or late . Luckily, for us someone was there but the furniture did not fit because of the box and you guessed it, they don’t remove the box. So add on a lot of space for the #$@%#%$# box! The driver was in a huge hurry and we ended up sending it back but paying $79- just for the aggravation. Craig’s list and cartage companies for my children next time. No More Ikea for us.